Refunds & Disputes

Because parts are produced to your drawings and specifications, an order generally cannot be cancelled or refunded once production has started — the work can’t be resold. Please review your quote, specifications, and files carefully before you accept and pay.

If you need to cancel, contact us as soon as possible. If production has not yet started, we will cancel and refund what is owed, less any costs already incurred (for example materials or setup already committed). We’ll always tell you clearly where things stand.

If parts arrive damaged, or do not conform to the agreed specifications, contact us promptly with details and photos. We will work with you and the manufacturer to make it right — typically by rework, replacement, or a fair adjustment, depending on the situation.

We’d always rather resolve an issue directly and quickly. Please reach out to info@components.ca before initiating a chargeback so we can help. We handle disputes in good faith and in accordance with applicable law.